Legal notice

VELARE

We're here to help! Whether you have a question about your order, need assistance, or just want to get in touch, our team is ready to assist you.

Get In Touch
Email: support@velareofficial.ca

Business Hours
Our support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday – Sunday: Closed

Please note that emails received outside of business hours will be responded to on the next available business day.

Order Inquiries
For questions related to your order, please have the following ready when contacting us:

  • Your order number
  • The email address used at checkout
  • A brief description of your inquiry

This will help us resolve your issue as quickly as possible.

Response Times

  • Email: Within 1–2 business days

We strive to respond to all inquiries as promptly as possible. During high-volume periods such as holidays or promotions, response times may be slightly longer than usual. We appreciate your patience.